Successful MATRIX Inspection

Adult Learning and Skills Service

28 October 2020

Our Adult Learning & Skills Service (ALSS) recently underwent it’s Matrix Assessment for Careers, Information, Advice and Guidance.

MATRIX is a quality standard for the delivery of Careers Information, Advice and Guidance (CIAG). Adult Learning and Skills and Service had their most recent MATRIX Inspection towards the end of September. As part of this process learners, staff and partners were interviewed, as a way of measuring the impact of the CIAG service delivered by ALSS. To also ensure that the service delivered is of a high quality and that learners receive this prior to joining a course and this is continued throughout their learning journey.

91% of BME learners share in the success rates, well above national averages.

There are 4 elements that contribute to the standards, which need to be met by services, to enable services to maintain their MATRIX quality standard. The elements are:

Leadership and Management
Resources
Service Delivery
Continuous Quality Improvement

This year’s Matrix Assessment was both a challenging and rewarding experience for everyone involved with an excellent outcome. Kevin Smith, the National Matrix Assessor, was really impressed with our ALSS service and the CIAG support we give to our students and residents. Some of the many strengths Kevin cited in his report included;

Our rapid response to Covid-19, ensuring that we continue to offer an Online remote ALSS service of CIAG support and adult learning classes
the excellent use of Data and the development of the CIAG System devised by our Management Information Systems (MIS) team
The ability of ALSS to encompass the diverse community present in Hammersmith and Fulham through its support and 91% of BME learners share in the success rates, well above national averages.
Our students and residents appreciation for the commitment and hard work of all our ALSS staff during the crisis, and beyond, to ensure we can still support their learning and progression in the most difficult of circumstances

Well done to all the ALSS Matrix team for their contributions to the successful Matrix Assessment: Eamon Scanlon, Penny Asumang, Rakesh Pawaroo, Maureen Hay, Sean Buckley, Chrys Mordin, Iffy Laleye, Angela D’Agostin and Dean McNeish.

We would also like to thank the students that supported this process, as well as our partners Sue Harmes, Rosemarie Hayden and Hoss Malek.