Learner Voice

The adult learning and skills service seeks the views of its learners - past, present and future.

The service seeks to capture these views in several ways:

• Annual student satisfaction survey
• Learner focus groups
• Monitoring letters of complaints and compliments
• Celebrating learners success at events and exhibitions
• Suggestion boxes and learner feedback cards
• Learner feedback on HFALS website
• Learner evaluation during courses
• Observations of teaching, learning (OTLA) and assessment.