Policies

ALSS Policies

Our various policies are summarised below. The information is contained within the student handbook and also available from Macbeth Centre reception.

Enrolment

It is our policy to help students enrol on the course that is right for them. Any entry requirements will be clearly set out in the course information sheet. We will also make it clear where courses are designed to meet the needs of specific groups.

Equal opportunities

The adult learning and skills service will ensure that no one is discriminated against because of their ethnic or national origin, race or colour, gender, age, class, sexual orientation, or because of their religious or political beliefs, disability or income. If you feel you have been discriminated against please talk to your tutor or ask at reception to speak to a manager.

Complaints Procedure

We are committed to providing a high quality service to local people. We believe we succeed most of the time. But, there may be times when things go wrong and you feel dissatisfied. When this happens, we want to hear about it so that we can explain things and put them right.

Our complaints procedure aims to:

make it easy for you to make a complaint;
make sure you get a quick response;
give you the right to a second opinion;
keep you informed of our progress in dealing with your complaint.

We recognise that everyone has a right to make a complaint and we can learn valuable lessons from them. Your complaint may well improve things for everyone.

You can download a full copy of our complaints proceedure and the form to complete below.

Disability statement

We produce a disability statement each year setting out how we will support disabled people across our service. You can download the full statement below.

Easy read policies

Easy read versions of our Disability Statement, Appeals Procedure and Health and Safety Induction, with Makaton symbols, are available from reception upon request or can be downloaded below.

How you can get advice and support

You can contact Sean Buckley and have a confidential discussion on how best we can support your learning. Email sean.buckley@lbhf.gov.uk or call 020 8753 6343.
You can ask for help at reception.
Course information sheets are also available to help you decide if the course is what you want.

Once you have enrolled and said that you have an Additional Support need, you will be contacted to discuss the best way to support your learning. We try to follow up all additional support requests as quickly as possible so the sooner you inform us the better.

Ways we can support you:

Having trained staff to help and advise you, including trained BSL signers
Making our buildings as accessible as possible and moving classes to step free access if required
Making information available in different formats, including Makaton
Providing specialist equipment or materials Having support staff in classes
Confidential discussion and advice in person, via the phone or email
Making sure class materials are accessible
Linking you with your tutor before you start
Having a range of classes especially for people with learning difficulties including access to qualification courses and advice on progression routes
Working with other organisations such as Action on Disability and MIND to get more help and advice if we need it
Having study support sessions where you can get extra help and practice your skills.

We are a recognised Disability Confident Committed employer. Disability Confident is a government scheme that supports employers to make the most of the talents people can bring to the workplace.